FAQ

FAQ

For Buyers


How do I start the home buying process?


Start by listing your needs—number of bedrooms, location, budget. Then speak with a Reliable Realtors agent who will guide you through available listings, viewings, and legal steps.


Look at safety, distance to work or school, access to transport, nearby shops or clinics, and future developments in the area.


Add up your savings, check loan options from banks, and factor in extra costs like legal fees, land transfer charges, and property taxes.


  • Get a pre-approval from your bank

  • Gather required documents (ID, payslips, etc.)

  • Submit your application

  • Wait for valuation and approval

  • Sign the agreement and start repayments


Tell your agent the price you’re willing to offer. We’ll present it to the seller and negotiate terms. Once accepted, we prepare a written agreement and guide you on the next legal steps.

For Sellers


How do I determine the value of my property?


Our team will assess the location, size, condition, and current market trends. We also compare similar properties recently sold in the area to give you a fair market estimate.


We use professional photos, online property listings, social media promotion, and targeted outreach to potential buyers. Open houses and virtual tours can also attract more interest.


Simple updates like fresh paint, new fixtures, clean landscaping, and fixing minor repairs can boost appeal. Kitchen and bathroom upgrades tend to offer good returns.


Clean thoroughly, declutter spaces, fix visible damages, and ensure the home is well-lit. Neutral décor helps buyers imagine living there.


Ensure your title is clear and up-to-date. Be ready with your NRC, land documents, and any building permits. We’ll help you with contract preparation and navigating buyer agreements.

For Renters

Check the rent amount, payment schedule, deposit terms, repair responsibilities, notice period, and whether utilities are included. Make sure everything is in writing.



How can I protect my security deposit?


Take photos of the property before moving in. Keep receipts for any repairs or improvements. Follow all agreement rules and give proper notice when moving out.


You have the right to a safe, livable home, fair treatment, and protection from illegal eviction. You can also request repairs within a reasonable timeframe.


Start by discussing the issue politely. If unresolved, put your complaint in writing. You may also contact the Rent Board or local council if necessary.


Look at cost, safety, proximity to work or school, lease terms, condition of the home, and how responsive the landlord or agent is.

Home Maintenance Tips

Inspect the roof, plumbing, and electrical systems at least once a year. Clean gutters, service your water heater, and check for leaks or pests regularly.



How can I improve my home’s energy efficiency?


Seal windows and doors, install energy-efficient bulbs and appliances, and consider adding insulation. Use natural light and fans to reduce electricity use.


Keep a hammer, screwdrivers, wrench set, tape measure, pliers, flashlight, and step ladder. A basic toolbox can help you fix most small issues on your own.


Before the rainy season, check your roof and drainage. In colder months, seal gaps and insulate pipes. Clean air vents and service appliances ahead of extreme weather.


Know where your main water and power switches are. For leaks, turn off the water. For electrical issues, shut off the power and call a licensed technician. Keep emergency numbers handy.

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